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1:1 Customer service, does it exist?

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AATA****

  • Posted: 2009-10-29 02:48:43
  • Post subject: 1:1 Cust..
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  • Hello everyone,

    Almost four days ago I submit a 1:1 inquiry, but I havent gotten a response yet.
    Why is this? Is the netgame customer service this bad? My question wasnt even that hard...

    Well, I better ask it here then.
    You see I couldnt get the autopatcher to download the patch 269 (Connection to the server has ended) so I manually downloaded the patch.
    However, I have no idea how to install the patch.
    The only result other people have got to this question is "Click on it...". But when I click on the hero.exe that comes with it, I just get an error that says "Execute in menu". Any answers?
    Do I have to manually copy-paste all the files separately?

    Also, is there anything I have to do before/after any kind of installation?

    Thanks in advance.
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NEOH****

  • Posted: 2009-10-29 05:19:07
  • Post subject: 1:1 Cust..
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  • there is a separate thread for patching 269 in general discussion.

    chk it out

    should be more than enough to solve your problem:)
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RYDE****

  • Posted: 2009-10-29 21:38:10
  • Post subject: 1:1 Cust..
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  • thr is a manual patch which you can download
    link :http://hero.netgame.com/support/download.php
    you can check this link for how to install the 269 patch
    http://hero.netgame.com/community/forum_view.php?idxPost=2913&idxForum=8
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